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UX Researcher (11 Months)

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We are looking for a UX Researcher to join the Protect and Care Team for a huge social media site.

The team's vision is to make the site a safe and supportive space so people can express themselves. They do this by protecting accounts, fighting spammers and bad content and supporting all the people who use the site when problems arise.

The products give people options for resolving their problems, applying the state of the art research on abuse detection, compassion and empathy to systems and product design. The team are fully responsible for helping people, making them feel secure, cared for, and satisfied with the options and support the site provides.

You will need to have both qualitative and quantitative research experience in order to be successful in this role.

Key skills:
The team's Care Tools are focused on building and maintaining the internal tools and systems used by many teams across the business to process and review people's reports and customer service requests. You will work closely with designers, product managers, and engineers to lead the usability testing and qualitative research.
You will need to have both qualitative and quantitative research experience in order to be successful in this role as well as survey, quantitative methods and experimental design.

Types of work required: Usability testing, interviews, surveys, and other UX methods, usability testing, design research, key informant interviews, survey design and quantitative analysis.

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