Internal Order Info:The UX Researcher will be an integral part of our clients IT Transformation. In this role, 
you will participate in all aspects of user-centered design to provide expertise and guidance in order to delivery 
superior user experiences to our business partners for web, desktop, mobile and beyond. The ideal candidate 
has a passion for user-centered research and has a wide breadth of experience in both qualitative and 
quantitative methods for generative and evaluative research. 

Responsibilities 

 Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or 
whatever tools are necessary to rapidly work through research and ideation and move to the next stage. 
 Plan, conduct and synthesize research using standard methodologies and outputs including: personas, 
stakeholder interviews, contextual inquires, ethnography, journey mapping, service blueprints, mental models, 
task analysis, card sorting, usability testing, customer satisfaction monitoring, focus groups, and competitive 
analysis. 
 Work closely with interaction designers and design team to formulate research plans that drive end-user 
satisfaction and measurable business goals. 
 Design and conduct various types of research activities, including early design concept testing, rapid iterative 
testing, eye-tracking, remote testing, surveys, benchmark studies, usability test, heuristic evaluation, etc. 
 Identify gaps between the current and the ideal user experience to drive innovation focus and purpose. 
 Continuously challenge the effectiveness of design, recommending changes, as appropriate. 
 Bring research back to project teams and help drive decisions based on research and usability studies. 
 Manage end-user recruiting, partnering with business to identify and recruit end-users for involvement 
throughout the design process. 
 Work with design teams to design test plans and help iterate designs throughout user testing. 
 Serve as a subject matter expert on user research methods, usability best practices, user-centered design, and 
our end-users. 
 Lead training and workshops to teach UCD methodologies to non-UX professionals. 
 Develop and manage internal research and usability capabilities, including hardware, software, templates and 
other assets used for testing. 

Experience & Skills 

 Bachelor’s in Human Factors, Interaction or Product Design, Cognitive or Experimental Psychology, 
Anthropology, or related field (or equivalent professional experience); Masters preferred 
 5+ years experience applying research to interactive design 
 Advanced understanding of user-centered design user research methodologies including quantitative and 
qualitative techniques for both evaluative and generative research 
 Demonstrated experience leading different kinds of UX research activities 
 Advanced understanding of user-centered design methods and best practices 
 Proficient in MS office products, Camtasia, Morae or similar products and have working knowledge of the Adobe 
suite of development products. 
 Experience with remote testing (moderated and unmoderated) a plus 
 Ability and desire to mentor and lead team members 
 Ability and desire to coach and train non UX professionals 
 Experience working with cross functional teams within large, complex, corporate environments 
 Strong organizational skills and ability to prioritize multiple projects while meeting strict deadlines 
 Extremely detail oriented, flexible to change, high tolerance for ambiguity and self-motivated 
Must be comfortable making decisions independently as well as within a team