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UX Researcher & Design Strategist

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The UX Researcher will be an integral part of the Mobility and Design Team and will participate in all aspects of User Centered Design to provide expertise and guidance around the design, development, analysis and testing of mobile, web and desktop computer applications. They will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent projects.

RESPONSIBILITIES
• Lead highly collaborative design workshops and requirements gathering sessions with business and technology partners
• Conduct usability research both online and in the field and provide recommendations for improvement.
• Perform user testing and analysis of internal applications
• Developing and testing hi and low fidelity prototypes
• Plan, conduct and synthesize generative and evaluative research using standard methodologies and outputs including: personas, stakeholder interviews, contextual inquires, field studies, customer journey mapping, service blueprints, mental models, task analysis, card sorting, usability tests, cognitive walk-throughs, expert reviews, customer satisfaction monitoring, focus groups, brand audits, and competitive analysis
• Work with the design team to assess and modify applications
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
• Determine user needs by conducting task-focused analyses.
• Work with designers and developers to test proposed look & feel initiatives.
• Identify gaps between the current and the ideal user experience.
• Continuously challenge the effectiveness of design, recommending changes, as appropriate.

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