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UX Research Program Manager

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Our client is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, this company has more than 12 offices around the world.

Team Description:

The Research & Design team crafts delightful experiences that make people's lives easier. They're a close-knit, collaborative group, guided by a highly iterative, user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

The Role and Impact

You are an experienced program management professional who has driven big, foundational UX research projects with high levels of ambiguity. You can see the uncertainties that slow teams down and help surface questions people didn’t even know they had. You lead teams through challenges, unblock decision making, and provide clarity and direction. You sweat the details. You are a thoughtful and pragmatic decision maker. You will lead a large-scale user research initiative from scoping to completion. You will be responsible for program management process, including program scope, program organization, resourcing, plan development, and risk management.

Responsibilities:

  • Define project scope, deliverables, dependencies and key milestones with team leads
  • Develop communication plan and review cadence with stakeholders
  • Ensure continual alignment with team and stakeholders on program vision
  • Proactively communicate scope/schedule changes
  • Facilitate collaboration between sub-teams
  • Swiftly escalate and resolve program issues if and as they arrive
  • Maintain thorough program documentation

Skills & Experience:

  • 5+ years as a project manager, program manager, or producer either in a product or service design agency or in-house UX design or research team
  • Experience working with UX designers, researchers, writers, product managers
  • Ability to lead strategic & operational initiatives with minimal direction and oversight
  • Experience with UX research tools, e.g., Qualtrics, Usertesting.com, DScout, Ethnio, Sharpr, etc
  • Experience using online collaborative document/project management tools
  • Methodical approach to project planning, stakeholder management, and change management
  • Strong influencing and negotiating skills amongst stakeholders of various roles and levels
  • Clear, compelling presentation and communication style
  • Extraordinary organization and facilitation skills
  • 3rd party vendor management

Education:

  • Bachelor's degree required

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