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UX Research Lead

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Excellent financial services company in Columbus, OH!

Our client is looking for User Experience Researcher


Seeking a smart, well-­spoken, researcher to join
the User Experience (UX) team to drive strategic design research activities (including designing appropriate research methodologies), execute research studies, and provide strategic design thinking throughout the design process.

We’re seeking candidates with 5+ years of experience
synthesizing and evangelizing complex research
studies. Experience with a variety of generative and
evaluative research methodologies is desired, including contextual interviews, participatory design sessions, ethnographic studies, concept evaluation, usability studies, and heuristic evaluations. Masters degree in design, HCI (human computer interaction), human factors, psychology, cognitive science, or related field is a plus.

In this role, you will reveal the experiences our
customers desire through conducting primary research, exploring the behaviors and motivations of our users, and working with teams of designers, business partners, architects and others to develop new experiences. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations to articulate & translate research findings. Most important, your job as a researcher is to help the UX team understand what would make a user’s experience feel more meaningful, intuitive, accessible, fun—and even magical.

As a UX researcher, you’ll partner closely with visual
designers, interaction designers, creative technologists and content writers to provide user experience consulting services to business clients and development teams. You should be comfortable leading and participating in design workshops and other idea generating/collaborative team sessions.

Core Duties/Responsibilities

· Participate in strategic research planning. Meet with
internal clients and UX team members to identify
research questions and design and facilitate/moderate
studies to address identified objectives.

· Design and conduct early stage design direction
definition activities, including ethnographic research and interviews, creating personas or experience models, and leading brainstorming sessions.

· Plan and execute research activities that align with
business goals, uncover customer needs that result in
actionable recommendations that drive user­-centered
ideation, definition and iteration.

· Plan, manage and execute all aspects of studies with
users including recruiting, logistics, moderation and data collection. Collaborate with third party vendors when necessary.

· Lead synthesis of qualitative and quantitative customer data to inform research and design activities.

· Conduct and participate in ideation and collaborative
workshops as required.

· Translate research findings into design
recommendations and communicate results to
interdisciplinary project teams.

· Communicate findings and recommendations verbally
and via documentation; excellent verbal and written
skills required.

· Present findings to business owners, key stakeholders,
senior executives, development teams and other UX
team members. Manage open and timely
communication with internal stakeholders.

· Demonstrate up­-to-­date expertise in user experience
research and apply this to projects.
What sets this company’s User Experience team apart
from others? It’s a dynamic team with a diverse culture
that embraces the value of strategic design thinking. We function like a research agency and offer a wide array of exposure to multiple business segments in insurance, financial services and banking. We collaborate with creative talent across all UX disciplines; work in small, collaborative project teams; and a have highly engaging, friendly work environment. The UX team has a seat at the table when clients make strategic decisions; as the researcher, you’ll represent the voice of the customer to assist clients with these decisions.

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