We follow a simple but vital premise in the User Experience group: "Focus on the user and all else will follow." We're interested in our users and strive to learn everything we can about their behaviors, attitudes and emotions to help define the products and experiences we create. The User Experience team is a critical driving force behind gathering these insights and then using them to inspire and inform design. We are a multi-disciplinary team of interaction designers, visual designers, user experience researchers, and web developers who collaborate closely with each other and with engineering and product management to create innovative, usable, great-looking products that people love to use.
We're looking for a meticulous User Experience Researcher with excellent communication skills who can work fairly independently. Most of the work will take place during regular business hours, but you may need to work on evenings from time to time
Top 3 Daily Responsibilities:
Moderate usability studies and take notes for other moderators.
Work with recruiters to recruit the right research participants and to schedule study sessions. Set up the usability lab, equipment for remote studies, and product prototypes.
Conduct user interviews
Create research plans, usability study scripts, and survey questionnaires in collaboration with other researchers, designers, product managers, and engineers.
Work with recruiters to recruit the right research participants and to schedule study sessions. Set up the usability lab, equipment for remote studies, and product prototypes
Design, run, and analyze surveys. Manipulate collected survey data in spreadsheets.
Write literature reviews. Find, analyze, and summarize existing research reports.
Conduct competitive analysis and heuristic analysis.
Present research findings to diverse audiences through written reports and oral presentations. This includes creating slide decks in Google Apps, creating graphs, and basic video editing.
Work with other researchers, designers, product managers, and engineers to prioritize research opportunities in a fast-paced, rapidly changing environment.
Understand and incorporate complex technical and business requirements into research
BA/BS in Human Factors, HCI, Psychology, Computer Science, or Social Sciences
2+ years experience in user research
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Strong oral and written communication skills.
Proven record of excellent teamwork skills.
Detail-oriented and ability to work with minimal supervision on a variety of tasks.
Can prioritize time between multiple projects, and be flexible by adapting to quickly changing schedules and different projects.
Can distill actionable insights from complex research findings so that non-researchers can act on them.
Nice to Have Skills/Not Required:
Previous experience as a user experience researcher in the software development environment.
MA/MS in Human Factors, HCI, Psychology, Computer Science, or Social Sciences.
Project management skills related to planning, allocating time, and communicating.
Basic working knowledge of statistics.
Familiarity with basic graphic and video editing tools.
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