The role: User Experience Researcher
As a researcher, you'll have the opportunity to support the client's research activities in developing innovative, user-friendly, best-of-breed products. We are looking for individuals who have excellent communication skills, are diligent, detail-oriented, and can work fairly independently.
Top 3 Daily Responsibilities:
- Conduct independent research on multiple aspects of how users engage with novel products and experiences via quantitative methods, benchmark studies lab studies and surveys
- Work with designers, product managers, engineers and research manager to prioritize research opportunities in a fast-paced, rapidly changing environment
- Assist in preparing user research activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.).
-Independently analyze qualitative & quantitative data
-Observe and run usability testing sessions and interviews.
-Administer questionnaires, surveys, and interviews.
-Understand and incorporate complex technical and business requirements into research
-Evangelize research findings to diverse audiences through written reports and oral presentations
-Communicate findings from the study to the research lead.
-Assist in creating reports (including creating graphs, highlight videos, slide decks etc.).
-Analyzing, interpreting and summarizing existing research reports.
-Take notes during user study sessions.
-Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
-Excellent leadership, communication and teamwork skills
-The ability operate in a very fast-paced environment
-M.A/M.S./Ph.D. (in progress or completed) in Human Factors, Psychology, HCI/Computer Science, or other field emphasizing human behavior; or in lieu or degree, some related work experience.
-Detail-oriented and ability to work independently on a variety of tasks.
-Interest in general research and user research methods.
-Strong oral and written communication skills.
-Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.
-Technical aptitude, familiarity with basic graphic and video editing tools preferred.
-Knowledge of basic statistical concepts preferred.
-OK with flexible working hours (regular business hours + evenings or Saturdays).
-M.A/M.S./Ph.D. (in progress or completed) in Human Factors, HCI/Computer Science, or equivalent, will consider without industry experience
-If M.A/M.S./Ph.D. (in progress or completed) in non-applied research (e.g., psychology), then at least 1 year working in tech
-If BA, must be Human Factors, HCI/Computer Science or equivalent with either UX research internship or related work experience in tech sector (1 year+)
Nice to haves:
-2-3 years experience working as UX researcher in tech sector
-Training or work experience as designer (in addition to research experience/education)
-Strong knowledge of statistical concepts (e.g., linear regression) and modeling
-Experience analyzing large surveys (1000+ respondents)
-Experience with ethnographic research