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UX Research Assistant

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Aquent's Fortune 500 retail client is looking for a UX Research Assistant to work a 6 month contract with potential to extend based on project need and candidate performance ​onsite in Richfield, MN.  
Local candidates only please.

Business Overview: 
User Experience Research 

Project Description: 
The Research Assistant role is an entry-level position that supports the Researchers with research sessions. This position will learn the discipline by observing research sessions and offering support to projects in order to grow the skill-set. 

Candidates who are primarily interested in UX design or UX architecture would not be a good fit for this role. 

Position Overview: 

Assist Research Projects  

  • Layout, type and print needed documents.
  • Coordinate meetings with stakeholders for weekly check-ins. 
  • Coordinate and assist with pilot sessions. 
  • Create the Datalogger which is where all session details and notes will be stored. 
  • Ensure all test-related tasks are not overlooked. 
  • Gather and organize all test collateral and test devices such as tablets, phones, and computers. 
  • Assist in creating research collateral including scripts, screeners, and reports. 
  • Gather findings from test sessions. 
  • Review themes of research with Researcher to define the findings for reports 
  • Work with Researcher to define video clip need. 
  • Create video clips using video editing software. 
  • Offer postmortem feedback. 
  • Meet with Researcher and Lead Researcher to discuss feedback. 
  • Aggregate macro findings 
  • Organizes and schedules on-going research projects including weekly ECC calls and Safaris 

Assist Research Session Facilitation 

  • Set up the testing room. 
  • Check third party testing room availability. 
  • Research and schedule the best onsite test rooms. 
  • Enter test participants into the Client Visitor System to ensure smooth test day. 
  • Work with lobby security and staff to ensure visitors are escorted by our team. 
  • Pick up participants from the lobby and escort them to test room. 
  • Observe testing from an observation room and help answer questions of observers and pass information to facilitator and test participant when needed. 
  • Facilitate sessions when Researcher indicates in order to learn the discipline and get feedback on facilitation skills. 
  • Take synthesized notes which define the main findings from each participant. The notes should not be a verbatim transcript but rather, utilize research best-practices in data synthesizing to ensure quality findings. 
  • May facilitate research as requested. 

Maintain Stakeholder, Research and Product Team Relationships 

  • Set up meetings for team with stakeholders. 
  • Ensure professional communication with stakeholders at all times (email, meetings, etc.). 
  • Conduct independent research on the importance of AB and analytics and how it relates to qualitative research. 

Team Leadership 

  • Responsible for upkeep of the team's wiki and support operations on a day-to-day basis. 
  • Keep the team server organized and templates updated. 
  • Takes tasks that the UX Research Manager delegates. 
  • Manage Onboard document changes and procedures. 

Skills Overview: 

Minimum Skills:

  • At least 1-2 yrs of user experience research, interview skills or design research (schooling can count toward experience) 
  • Strong communication and collaboration skills 

Recommended Skills: 

  • Basic knowledge of Usability heuristics and User Research principles. 
  • Good written and oral communication skills. 
  • Excellent problem-solving skills. 
  • Usability testing, interviews (customer and stakeholder), surveys, contextual inquiry, rapid prototyping, heuristics, card sorting, high fidelity prototyping and other UX research methods 
  • Should be familiar with quantitative research methods, design research methods, A/B testing and analytics.  

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