User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our developers need from our platforms by conducting primary research, exploring the behaviors and motivations of our developers, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical. You’ll work with a small team of researchers and designers to create the next generation of experience. An ideal candidate would have experience working with application developers (e.g. mobile or platforms like Facebook).
As a User Experience Researcher you will be employing a variety of research methods to achieve a foundational understanding of the market and its needs. Comprehension of research methods and when to use them is key. Because this space is wide open you will have the opportunity to lead research in a meaningful way. You will understand multiple complex end-to-end stories, and distill these findings down to their component parts so that Design, Engineering, and PM can capitalize on these conclusions.
Conduct independent research on multiple aspects of how users experience online search.
Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
Understand and incorporate complex technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and oral presentations.
BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience.
2 years of work experience in an applied research setting.
2-4 years of relevant work experience, including experience integrating user research into product designs and design practices.
Experience with SQL, SPSS and remote usability testing tools, such as usertesting.com or UserZoom.
Internet, search and advertising experience.
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Excellent working knowledge of statistics and the principles of experiment design.
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