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UX RESEARCHER

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SUMMARY:
We are looking for a gifted and seasoned usability practitioner with good karma. We need individuals with a natural empathy for people, an eye for graphic design, and the kind of IT aptitude that allows tools like eyetrackers and remote technology to fade into the background -- while people and their needs shine through.

ESSENTIAL DUTIES:
− Help clients prioritize what they want to learn from usability testing
− Help teams strategically decide what kinds of users to invite to participate
− Draft recruiting screeners, and help clients settle on non-leading testing scenarios
− Facilitate sessions in as neutral and natural a way as possible
− Analyze hours and hours and hours of eyetracking or MORAE footage and identify and log potentially relevant clips
− Be thorough, and actually enjoy watching all of a study’s usability footage, so we’re not like all the other guys who just type up bullet points from memory and never get past the obvious
− Create affinity groupings of observed behaviors or insights and determine findings and recommendations
− Edit and produce highlight reels
− Document and communicate findings and recommendations
− Maintain an up to date knowledge of trends and research in website usability
− Help manage state-of-the-art eyetracking usability lab, including SMI & Tobii hardware and software, audio system, remote viewing, MORAE, Camtasia, etc.
− Play well with others and generally avoid: 1) yelling, 2) throwing things, or 3) otherwise expecting the world to change overnight such that everyone loves making things usable regardless of cost or other time commitments

QUALIFICATIONS:
− 6+ years of experience conducting usability studies (eyetracking a big plus)
− Masters or PhD in Cognitive or Experimental Psychology, Technical Communication, Human Computer Interaction, Visual Design, or relevant experience
− Excellent communication skills
− Ability to maintain a neutral demeanor during testing
− Experience with Tobii ClearView, Studio, MORAE, Camtasia, Final Cut, Premiere, AVID, front-end web technologies a plus
− E-commerce experience a plus
− Experience with branding and design a plus
− Experience as Information Architect a plus
− Work ethic, good personal hygiene, and dislike for slide guitar a plus

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