A User Experience (UX) Program Manager shepherds projects through the design process by coordinating the work of UX designers, researchers, writers, and engineers. In this role, you’ll combine expert project management skills with a passion for user experience to help your team design for billions of users who interact with our products. You’ll work cross-functionally and collaborate with product managers, designers, researchers, writers, and engineering teams to plan projects, define milestones, assign resources, assess risks, and help projects meet deadlines.
You’ll also help setup project-related communication channels to team members, leaders, and stakeholders. This job requires you to be an expert juggler, a master planner, and a flexible thinker who can balance multiple objectives and teams in multiple locations.
Top Daily Responsibilities
1. Understand strategic priorities and work with designers to make the most impact possible under tight schedules
2. Collaborate with designers to deliver work in a way that builds trust across teams and functions such as as engineers and PMs
3. Identify team needs for process, tools, and documentation to help the team work more efficiently
- Collaborate with UX leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
- Clearly communicate with cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities.
- Proactively identify and prioritize risks, then create plans to quickly resolve them.
- BA/BS or equivalent practical experience
- 5 years experience managing interactive, design, and creative projects
- Thorough knowledge of user-centered design processes and iterative development processes
- Proficient with Google Docs
- Strong sense of focus and attention to detail while working in a very fast-paced environment
Nice to haves:
- Background in design or the arts
- Strong familiarity with design tools, graphic formats, and user interface technologies
- Working knowledge of project management software