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UX Program Manager

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In this assignment, you’ll combine expert knowledge of project management best practices with a passion for user experience to help the client's team design how billions of users interact with their products. As a Program Manager, you will help facilitate all project-related communications to team members, leaders and other stakeholders. This job requires you to be an expert planner and a flexible thinker who can balance multiple objectives and teams in multiple locations.

Top 3 Daily Responsibilities:
Status reporting, milestone tracking, and communications to UX team on all projects for team vertical experiences
Risk-assessment and action planning of UX tasks based on shifting priorities of cross-functional team and business needs
In partnership with team leadership, manage planning for team tactical efforts including work breakdown and capacity/scope

Additional Responsibilities:
Facilitate team communication and decision-making for UXers.
Work directly with design and research leads to shape team goals and quarterly objectives, including: requirements gathering, scheduling, resource allocation, and coordination of teams and UI approval processes.
Ensure that design teams deliver work that meets high standards of quality and builds trust across teams and functional areas.
Clearly communicate with cross-functional team leads and senior management regarding project and objective planning, status, resource requirements, issues, and priorities.

Required Qualifications:
BA/BS in any field or at least 4 years equivalent practical experience.
3+ years experience managing interactive, design, or creative projects (across multiple platforms a plus).
Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems. Working knowledge of project management software. Proficient with spreadsheets or similar and Google Docs.
Great Communication Skills, including killer notes, info dissemination, writing, meeting/project facilitation, and reporting (team, external, managing up).
Thorough knowledge of user-centered design process and product development process.
Thrives when challenged with vague/undefined program/project scope and is scrappy, creative, and strategic when proposing solutions for both strategic programs and operational initiatives.
Effective engagement w/external agencies and 3rd parties - schedule, reviews, deliverables, budget
Solid project management skills, including knowledge-based prioritization, scoping, resourcing, planning, time management, building/applying structure, managing ambiguity, risk identification and solution development.


Nice to Have Skills/Not Required:
Experience operating in large scale corporate environments as well as design agencies.                                                                           

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