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UX Program Manager

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Aquent's client, an American multinational technology company specializing in Internet-related services and products, is seeking a UX Program Manager for a 6–month assignment.
Up to $59.40/hour DOE

The User Experience (UX) Program Manager shepherds projects through the design process by coordinating the work of UX Designers, Researchers, and Engineers. In this role, you’ll combine expert project management skills with a passion for user experience to help your team design how millions of users interact with our products. You’ll work cross-functionally and collaborate with managers, designers and engineering teams to plan projects, define milestones, assign resources, assess risks, and help projects meet deadlines. As a UX Program Manager, you will also manage all project-related communications to team members, leaders and other stakeholders. This job requires you to be an expert juggler, a master planner and a flexible project manager who can balance multiple projects that often span continents.

Top Responsibilities:
1. Collaborate with and support UX team leads in delivering the highest level of trust-building, strategic counsel through all project interactions.
2. Act as a bridge between UX team and Engineering and PM teams, connecting all three groups and making sure interdependencies are understood and planned for. Identify team needs with regards to process, tools, documentation, and asset management, driving required changes to make sure designers are working at optimum efficiency.
3. Lead or collaborate with UX team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.

Additional Responsibilities:
- Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities.
- Identify process improvement opportunities and design tools to enable process improvement for the UX team.

Required Qualifications:
- BA/BS degree or 5 years of equivalent practical experience.
- Experience managing interactive, design, or creative projects.
- 5 years of relevant work experience working within engineering organizations, especially working with front-end engineers and keeping them updated on the latest designs and assets.
- Working knowledge of project management software and proficient with spreadsheet software and Google Docs.
- Thorough knowledge of user centered design processes and iterative development processes.
- Strong familiarity with design tools, graphic formats and user interface technologies.
- Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems.

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