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UX Producer/Project Manager - contract

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A small product design team @ an established F100 financial services co. is looking for a strong UX Producer to join the Customer Experience team.

This is a long term contract: 1 year+, 40 hours/ week, W2

As their Customer Experience Producer, you will work with a team of specialized design professionals to oversee the creation and execution of the interactive/creative vision for large online and mobile programs and projects. Although this is not a creative or technical position the producer will manage creative/technical teams.


As CX Producer you will:

· Manage the design process for the creation of Customer Experience deliverables on large efforts
· Determine level of effort (sizing) of the different CX activities with the ability to size large projects
· Ensure that projects are resourced appropriately and that allocations are aligned with project requirements
· Develop and oversee planning and execution of projects, production schedules, and quality assurance processes to ensure timely, effective program execution
· Coordinate with stakeholders to ensure the customer and business requirements are identified and documented and act as primary CX point of contact for parties outside the immediate team
· Indentify, track and resolve issues that affect project scope
· Guide and ensure consistency throughout the site by maintaining corporate brand and quality standards
· Oversee the work performed by others and serve as inspiration to the direction of the team while not directly managing people

You will need:

· Solid project management skills with ability to manage multiple projects in a cross-functional environment to include project planning, scoping, sizing and ongoing project cost tracking and reporting.
· 5+ years experience guiding Interaction Designers, Visual Designers, Content Strategist and Front End Developers to produce online and mobile customer experiences
· 3+ years of design agency or consulting experience with F100 companies.
· Proven track record for managing complex creative design efforts
· Working knowledge of the customer experience roles and deliverables
· Demonstrated experience with user centered design methodology
· Proven experience successfully managing a geographically remote team
· Proven experience managing vendor delivery including contract negotiation, scoping, writing creative briefs, and problem resolution


We prefer:
Agile experience
Experience managing mobile projects
Experience with Adobe Creative Suite

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