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UX Lead

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This Australian owned and operated utilities provider, a national household name, has Digital as the key directive and driver from C-suite. The customer is at the heart of everything they are doing, and therefore CX & UX processes are being implemented across the whole business – not just their website and customer facing apps.

Because of this, they are ramping up their Digital Team throughout 2016 and have an immediate need to bring in additional UX capabilities to the business.
They operate in a true Agile environment (not just a nod to the trend), which means multiple projects, continuous iteration, innovation and speed to market are at the heart of everything they deliver.

As digital is such a central business focus, access to resources to speedily deliver the very best products are readily available. For example: they already use some of the best UX research and testing vendors out there, have an internal customer insights team and all development and design is done in-house (onsite in Melbourne).

As UX Lead you would be responsible for playing a senior role in the UX Team, mentoring UX Designers, and being the conduit between product, creative and development. You would lead the delivery of multiple projects ranging from new to market platforms/apps through to BAU improvements and amendments. This includes:

• Requirements gathering from stakeholders across the business
• Direct & manage UX research, workshops and persona profiling
• Task Analysis & Information Architecture
• Wireframing
• Interaction Design
• Hi-fi/Lo-fi Prototyping
• Testing and Iteration

Along with development, UI and visual design is all done in-house so the UX Lead is heavily involved in all projects from concept through to final go-to-market

They offer an exceptional working environment, which has been physically and culturally designed to encourage accountability, collaboration and innovation.

All up, this is a rare opportunity to enter a company in a senior UX role and really help shape the direction and success of the overall business

To discuss this opportunity in more detail, please get in touch with Alex Kenning or Lucy McCue on 03 8644 7777 or akenning@firebrandtalent.com

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