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UX Director

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Incredible Advertising agency in Wilmington, DE is actively looking for a qualified UX Director to lead their team! The client is conveniently located near Public Trans.

RESPONSIBILITIES You will be expected to: Develop an approach, which fits each client’s unique needs, timeline and budget, while maximizing the end-customer experience. Define business and customer requirements by facilitating workshops with clients. Determine and prioritize customer research needs to drive research strategies, including, but not limited to, competitive analysis, interviews, focus groups, field studies, surveys, card sorting, online research, lab and remote usability testing, and eye tracking. Communicate business, customer, and product requirements using personas, scenarios, storyboards, features and functions prioritization, competitive analysis, and other methods for informing product strategy. Collaborate with customers, client services, creative and technology to translate customer insights and product strategies into design concepts via whiteboarding sessions, paper prototyping, and using other digital, rapid prototyping tools for web and mobile sites and applications. Act as the user-advocate during the design and development process, providing design and implementation direction from a user-centered perspective. Document experience design strategies including, but not limited to, site maps, wireframes, and functional specifications. Champion the experience design practice and UCD principles inside our organization and to our clients. Represent Research & Experience Design to the industry; speak at industry events and publish thought leadership materials (e.g., conferences, company events, blog, Twitter account).

SKILLS You must have the demonstrated capacity to: Develop an overall plan and approach to specific projects with minimal input from clients, and adapt those plans as needed based on timeline and budget constraints. Lead stakeholder workshops to elicit customer requirements and gain consensus on them. Design and conduct customer research using a broad array of methodologies and tools, including guerilla research and usability testing. Conduct collaborative work sessions with multi-disciplinary teams and client representatives. Produce clear and compelling work artifacts demonstrating information architecture, interaction design and usability recommendations. Effectively communicate findings and recommendations to creative, technical and client services personnel and client team members. Understand and design for different platforms (web, mobile, tablet, kiosks). Complete multiple tasks and projects within deadlines. Direct, inspire, and mentor other team members.

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