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UX Design Researcher

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Team Overview
The UX & Digital Insights team is a growing team that provides user experience (research, design, UX architecture) and digital insights (social listening analysis and insights) services to internal clients throughout The Company. We serve all functions and regions within the company, and provide services for both internal/enterprise and consumer-facing experiences. Our team has an entrepreneurial and startup feel, and we have a lot of flexibility to pursue passions of individual team members within the natural constraints of where this intersects internal client needs. Our ultimate goal is to improve our user and consumer experiences at a great value to our internal customers.

Position Overview
Responsible for delivery and customer satisfaction for key UX services as part of Company's Global Business Services (GBS) team. Accountabilities include contributing across the UX process in the areas of user research, prototyping, wireframing, and UX/UI design. Collaboration is key for this position as you will work with internal clients as well as the UX Architecture, Research, and Design teams. This individual should possess a relentless user / customer focus, be empathetic to user desires, and represent the needs of our customers across the system to define and provide input to solutions that best meet their needs.

Key Responsibilities
• Understand the full UX and Product lifecycle from discovery of user and business needs through product launch and iteration
• Conduct user research such as in-person and remote moderated and unmoderated studies
• Complete and present research reports
• Produce low and high fidelity wireframes and prototypes
• Produce low and high fidelity UX/UI comps and visual designs
• Facilitate human-centered design / service design methods such as stakeholder maps, empathy maps, and journey maps
• Consult with internal clients to understand their business problems and advise potential UX solutions to those problems
• Collaborate effectively with internal clients and team members in different geographies and time zones
• Estimate effort for UX services and deliverables
• Manage to project scope, timeline, and deliverables
• Serve as a consultant and subject matter expert to the organization regarding how UX related services can be leveraged more holistically to solve Company challenges
• Manage agency and vendor relationships and efforts when work items are outsourced

What you can expect
• A fun team environment that is collaborative and easygoing
• A culture supportive of personal development
• Possibility for career advancement within the fast-growing UX & Digital Insights team and broader UX & Digital Services team
• Modern equipment and software you need to do your job effectively

What you need to be successful
• You should be passionate about the user/customer and advocating on what’s best for them, even if it is not popular or consensus. You are a customer champion and advocate, and can articulate and serve as the voice of the customer
• You are a self-starter with initiative. You proactively run with things, and can be independent when the need arises
• You have 3+ years of experience in UX, Design, and/or User Research and 5+ years of career experience
• You have experience with, and are comfortable with, leading meetings with internal clients

Leadership Behaviors
• Drive Innovation
• Collaborate with System, Customers and Key Stakeholders
• Act Like an Owner
• Inspire Other
• Develop Self and Other

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