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UX Copywriter

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Our pioneering credit card and financial service client - known for being one of the first banks to provide internet banking to it’s customers as well as one of the first institutions to have the Automatic Teller Machines (ATMs) – is looking for a UX Copywriter to join their team within the Consumer Innovation Lab.

As a UX copywriter within the Consumer Innovation Lab you will be responsible for:

• Partnering with Creatives, Strategists and Project Managers to develop effective end-to-end customer experiences across all channels including mobile, desktop, email etc.
• Review and interpret creative briefs along side members of your experience design team
• Learn and Understand customer goals, business requirements, technical constraints, and be able to work within project parameters.
• Embrace and apply Design Thinking principles with agile methods.
•Develop original messaging concepts and uphold the personality and intent of the company voice.

Key deliverables you will be responsible for:
• Scripts for video content and call centers, instructional copy, and marketing copy that adheres to brand standards and voice of customer
• Develop content strategies through content inventories, current- state analysis, site audits, competitive assessments, user testing and website metrics
• Copy decks and messaging strategies based on established style guides
• Develop detailed messaging guidelines/specs, and oversee production
• Present objectives, design approaches to stakeholders
• Interpret stakeholder feedback and communicate feedback to design team

What you should bring to the table:
• At least 7+ years experience writing for interactive brand, campaign and ecommerce experiences. Offline experience is preferred.
•Associates or Bachelor's Degree in English, Journalism, Film or related field.
• Experience working in an Agile environment
• Basic knowledge of webpage HTML
• Portfolio that represents a range of writing styles, subject matter, and length
• Appreciation for interaction design, site architecture, and designing intuitive user interfaces and navigation.
•Experience with web technologies. Knowledge of mobile platforms and technologies is a plus.

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