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UX Copywriter - Native Mobile Apps

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Aquent's Fortune 500 retail client is looking for a UX copywriter to work a 1 year contract on-location in Seattle, WA working on native mobile customer applications.

The mobile apps team is a newly created team and office in Seattle, charged with owning all the mobile apps. The primary focus is on smartphone and tablet apps to enable the multi-channel consumer electronics shopper to make better, more confident buying decisions, connect with product information, bridge the online and in-store experience, and activate support and service.

Project Description:
We are hiring a UX Copywriter to help innovate on the omni-channel customer journey via smartphones and tablets. The UX Copywriter will work collaboratively with UX Designers, Product Managers, and Engineers in a highly agile environment to craft talked about customer experiences that surprise and delight our shoppers. This position will support adding features to the Shopping and Tech Support App including iOS and Android.

Key Responsibilities:
- Understands business, technical and customer inputs to define new and/or changes to existing customer experiences
- Creates deliverables and completes tasks including concepting, writing, completing revisions, proofreading, and editing of copy related to feature and app enhancements.
- Collaborates with other user experience and writing teams to ensure standard writing practices are utilized and overall experiences are consistent
- Work with product owners and tech leads to prioritize business, technical and customer requirements in the design of solutions
- Align with product management and design to define, evangelize, and codify a brand voice expression and content strategy for the customer experience within the mobile apps
- Presents writing artifacts and articulates approach to gather feedback and approval from all key stakeholders
- Works with development team and designers in the implementation of app features
- Identifies severity and impact of open defects
- Craft content for iOS and Android app stores to showcase app benefits and keep customers informed of improvements as new features are released.
- Works within a matrix organization collaborating with business stakeholders, other customer experience teams, project managers, and other relevant eCommerce teams

The team operates on two week sprints, and aim to have design working at least on sprint ahead of developers. Design teams will work collaboratively with product managers and developers to bring clarity and UX definition to mobile app concepts, and new features. UX managers will deliver sketches to add clarity to ideas, will deliver user flows and wires to add clarity to sketches as they are further validated through user testing, and will delivery final annotated wires as needed.

The team is solely developing native apps and UX teams are expected to understand mobile interaction affordances and needs.

Skills Overview:
- Current portfolio showing copywriting skills applied to functional software interfaces
- 5+ years experience writing for digital products
- 1+ years experience in writing for mobile application/small screen preferred, but not required
- 1+ years experience in content strategy for digital properties preferred, but not required
- Ability to communicate copywriting choices effectively, build consensus, and justify decisions

- Familiarity with user-centered design methods
- Track record of project execution; completing products on time and on budget
- Knowledge of user experience trends and digital consumer behaviors
- Ability to work independently and collaboratively.
- Proven ability to work under rapid development cycles with nimble, agile working teams to achieve a common goal

Software Requirements
1. Microsoft Word – Intermediate/Advanced
2. Presentation tools such as PowerPoint and/or Keynote – Beginner/Intermediate
3. Wireframeing tools such as OmniGraffle or similar – Beginner/Intermediate
4. Design tools – Adobe Creative Suite and/or Sketch – Beginner/Intermediate

Soft Skills
1. Self-Driven and Self-Aware
2. Relationship focus
3. Collaborative
4. Highly organized
5. Outgoing

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