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UX Content Writer

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We are seeking a UX Content Writer with a strong background in web and mobile content to transform the experience for customers around the world. We’re looking for more than just a copywriter – we need a storyteller, a narrative architect, a wordsmith who can turn customer needs into clear, consistent, compelling messages.
As a UX Content Writer, you’ll be expected to write concisely, effectively and, not least of all, ingeniously, while collaborating with user interface designers, visual designers, and product teams to bring our product stories to life.

To get there, you’ll need to:

• Become an expert in your supported product area – no matter what the audience, you’ll be making it easier for people everywhere to achieve their goals
• Think globally but act locally – for instance, can you anticipate how the words you’re about to write will look once translated?
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
• Identify, audit, and maintain all our customer communication points – even those you don’t “own”
• Strategize and write content for web and mobile (interaction flows, emails, education, demos, videos)
• Work well in Agile/Lean UX environments

We’ll also expect you to become proficient in the product-development lifecycle and related processes.


• Create compelling content based on user needs, business objectives, and product knowledge
• Become a subject matter expert in assigned product areas
• Collaborate effectively with user interface and visual designers, product managers, and developers
• Present your work and communicate your content strategy to your teams
• Analyze data to evaluate the effectiveness of content strategy, and push towards continuous content improvement
• Uphold content quality standards help to maintain consistent writing style and voice across the site
• Understand and adhere to brand, stylistic, and legal requirements
• Understand localization and international requirements
• Understand product development life cycle, milestones, and deliverables
• Other responsibilities as defined by manager

Job Requirements

•Excellent, highly creative communication skills -- oral, written, and even editing others’ work to be more impactful
•Ability to develop content that supports objectives with minimal direction
•Ability to collaborate effectively in cross-functional design and product teams
•Ability to manage multiple projects in a fast-paced environment
•Experience in Agile or Lean UX environment preferred
•Experience in B2B e-commerce, financial services, payments, or retail industries
•Minimum 5 years of professional writing experience, with 3 years writing web and mobile content
•Ability to craft creative solutions to enable a better user experience
•Professionalism in all aspects of daily tasks
•Bachelor's degree in English, Journalism, Communications, HCI, Design, or related field
•Experience writing content for mobile apps a plus
•Experience with branding and writing both marketing and interaction content a plus

Education: Bachelors Degree or Equivalent

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