The UX Content Writer will be heavily involved in the content development process from initial strategy, content development and quality assurance through project launches. Examples of the types of content to be produced include taxonomy and categorization of advisory content, labels, help text, field names, UI strings, etc. This person in this role will also be involved in the development and coordination of content for a user experience blog.
The UX Content Writer will report to the Senior UX Content Strategist to help ensure communication with customers is clear, consistent and of the highest quality. This person will also work collaboratively across multiple product teams including UX researchers, visual designers, marketing, technical writers, product managers, developers, quality engineers, and others to deliver world-class content.
Content Development Research: Work collaboratively across cross-functional teams, including product managers, marketing, UX designers and quality engineers to research and understand key workflows and appropriate messaging points following a user-centered methodology. Support content decisions with solid rationale and effective communication skills. Seek out and give feedback.
Content Creation: Write, edit, proof, and document UX content as necessary for projects. Provide insight on site navigation and content organization and labels.
Content Quality Control: Help to create, apply and promote internal and external UI/UX standards and best practices by monitoring, applying and maintaining a comprehensive set of UX content guidelines.
Discipline: Create exceptional content deliverables, meet deadlines, and manage expectations with stakeholders.
Curiosity for Complex Systems: Strong desire to understand and bring clarity to users by describing complex systems, tasks and concepts.
Industry Awareness: Monitor and apply relevant digital best-practices, techniques, and tools.