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UX Content Strategist

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AQUENT is working with one of our COOLEST clients to help them add a new UX Content Strategist to their Seattle team!

A typical day in the life of a Content Strategist at this Client:
- Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building.
- Brainstorm with Product, Design, Research, Brand, Engineering, and Data Science teammates, "the team," on how to walk a customer through a sign-in process, or how to make error messages more human (yes, it takes a village to build a product).
- Work with the team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
- Answer email. (We’re all trying to spend less time on this, but let’s be real.)
- Join the team weekly to share wins, questions, business updates, and team goals.
- Co-write a user-testing script for redesigning an app sign-in flow.
- Grab coffee with a product manager to hear what they’re super excited about and how you can help.
- Connect with partners throughout the company to see demos of awesome things other teams are building.
- Help, support, and coach team members.
- Join the team for an action-packed Design Sprint where you’ll solve big problems together -- like getting Americans to consistently save for their futures.

Your days look like that because:
- We’re all humans with unique emotions about our products, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
- Content Strategists are bringing simplicity, ingenuity, and humanity -- and personality, where appropriate -- to our customers’ experience with their money. It’s a big responsibility, but that means it’s also a big opportunity to do something real, good, and important for millions of real people.
- The Design organization’s mission -- of which Content Strategy is an integral part -- is to Design for Impact. That’s leading the charge toward a new way of working at this company. We emphasize a design mindset, rapid iteration, and lean development, no matter what we’re working on.

You’ll need to be pretty dang good at wearing these hats:
- Customer Advocate -- You'll dig into who our customers are and what language they use, then ensure our products speak their language
- Writer -- You’ll build trustworthy relationships with customers by making "simplicity and humanity" core facets of our product content
- Editor -- You'll cut or change what doesn’t help audiences find, understand, and choose us
- UX Designer -- You'll establish a cohesive conversation with users, both within and across our many digital experiences
- Researcher -- You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people
- Data Scientist -- You'll study analytics and use data to drive your messaging decisions and support/dispel your assumptions

You’ll love your job THE MOST if you:
- Want to be a part of changing banking for good
- See words as an incredibly powerful tool for connecting with people
- Are passionate about the customer and want to use your influence to design experiences that build trust and help people
- Commit only to what is essential, and your calendar and to-do lists reflect that
- Are articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
- Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
- Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
- Take initiative, define and prioritize your own scope; you aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

You might feel pretty bummed about this job if you:
- Want to focus on content marketing
- Prefer owning a project individually to coaching others collaboratively through a project
- Work better in structured environments than in ambiguity and uncertainty

Basic Qualifications:
- Associate’s Degree or military experience
- At least 2 years of experience as a digital content strategist
- At least 2 years of experience shaping digital products

Preferred Qualifications:
- Master’s Degree in Communications, Human-Computer Interaction (HCI), or Design
- 3+ years of experience managing design, product, or content backlogs
- 3+ years of experience shaping digital products

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