These job descriptions are examples. Looking for work?

Find JobsFind Jobs

UX Consultants X2

0 people like this description

The UX & Digital team is a small but powerful team that provides user experience (research, creative and design, journey mapping) and digital insights (social listening analysis and insights) services to internal clients throughout The Company. We serve all functions and regions within the company, and provide services for both internal/enterprise and consumer-facing experiences. Our team has an entrepreneurial and startup feel, and we have a lot of flexibility to pursue passions of individual team members within the natural constraints of where this intersects internal client needs. Our ultimate goal is to improve our user and consumer experiences at a great value to our internal customers.

Position Overview

Responsible for delivery and customer satisfaction for key UX services as part of Company's Global Business Services (GBS) team. Accountabilities will include leading the design and experience efforts for the UX team, providing thought leadership to internal clients and UX team members, and collaborating and integrating with clients, UX & Digital Services team members, and other service leaders. This role will drive execution for these services in current state as well as defining how the suite of services will evolve. Additionally, this role is responsible for managing related UX technologies and tools, industry memberships, and recruiting talent. Scope of services includes support to all facets of the business including internal and external facing solutions, functions such as Marketing, HR and Public Affairs & Communications as well as geographically aligned clients. This individual should possess a relentless customer focus, be comfortable leading UX projects and team members, and represent the needs of our customers across the system to define and provide input to solutions that best meet their needs.

Key Responsibilities
Shape and evolve the design and experience service offerings for the UX team
Recommend the appropriate design and experience services and deliverables based on client needs, spoken and unspoken
Develop digital design and experience artifacts such as concepts, comps, user flows, journey maps and/or lead other junior team members in the creation of these assets
Champion the value and necessity of UX and design to the organization and clients
Act as single point of contact to clients for UX projects
Create estimates for work artifacts
Manage project scope, timeline, and deliverables
Serve as a consultant and subject matter expert to the organization regarding how UX related services can be leveraged more holistically to solve Company challenges
Utilize knowledge in technology, business and user experience expertise to enable optimized approach to delivery and management

What you can expect
A fun team environment that is collaborative and casual
A supportive culture of personal development
A strong possibility to advance your career within the fast-growing UX & Digital team and broader UX & Digital Services team
Modern equipment (MacBook, iPads, etc) and software you need to do your job effectively

Education: Bachelor’s Degree
Related Work Experience: At least 3+ years of related work experience in a UX or Creative/Design capacity.

What you need to be successful
You should be passionate about the user/customer and advocating on what’s best for them, even if it is not popular or consensus. You are a customer champion and advocate, and can articulate and serve as the voice of the customer
You are a self-starter with initiative. You proactively run with things, and can be independent when the need arises
You have 3+ years experience in a UX or Creative/Design capacity
You have experience with, and are comfortable with, leading internal client relationship-building and management, including business development and proposal development
Ideally (but not required) you have experience leading people. You will likely lead 1-3 people at some point in this role, from interns to contractors to other employees
Agency or vendor management experience. We regularly work with agencies or vendors, and you will need to collaborate with and lead them depending on the effort

Leadership Behaviors:
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential

These job descriptions are examples. Looking for work?

Find JobsFind Jobs