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UAT Project Lead

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Help with coordination of strategic and tactical projects to meet Sales and Marketing business objectives within our Multi-Dwelling Unit (MDU) partner channels. This position will be accountable for gathering/documenting requirements, managing/refining business processes, facilitating systems and analysis discussions. Activities will include working with cross-functional groups (e.g., MDU Partners, Sales, Marketing, IT, Customer Service, Call Centers, Accounting, etc.) under supervision from project managers, to identify solutions and enhancements for program operations and support areas.



Responsibilities:

 Manage UAT efforts including writing the UAT test plan and test cases, executing test cases, managing defects to resolution, and providing executive level reporting on UAT progress.
 This individual is expected to understand new projects and functionality going into a release and serve as the SME for the MDU Operations team.
 Provide accurate and timely updates on SLA processes and proactively inform management when service levels are not being met.
 Manage production issue, work to resolve and provide updates/set expectations to impacted departments.
 Create and/or update process documentation for efforts being supported by the Operations team.
 Drive project success by coordinating with Sales, Marketing, IT, Customer Service, Home Services, Accounting, Legal, etc. as well as third party partners.
 Develop and maintain standard project documentation such as process and procedures, project plans (as needed), agendas, action items lists, business rules/requirements, process flows, test cases, etc.
 Identify process and procedure improvements and implement changes to help drive efficiencies.
 Understand business processes and operations; identify real and potential problems; provide alternative solutions.
 Identify, troubleshoot and facilitate quick resolution of operational and customer impacting issues that may arise.
 Provide system release support and manage through the IT process.
 Provide task updates to management that include progress, risks, issues and mitigation recommendations. Keep all stakeholders informed of progress and issues.

Traits for Success:
 Ability to effectively operate within diverse and cross-functional groups.
 Strong problem solving and analytical skills, including a qualitative and quantitative skill set.
 Sense of urgency when dealing with customer impacting issues or obstacles hitting project timelines.
 Leadership qualities, including meeting facilitation, time management, organizational skills and ability to influence others.
 Demonstrate aptitude for analyzing processes/issues and develop appropriate solutions/process improvements.
 Flexibility /ability to accommodate change.
 Excellent communication skills, including ability to tailor communication to audience, develop and present cogent and cohesive perspectives.

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