This TOP social media company was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization. Our client is looking for a Triage Specialist.
* Investigate product quality of beta applications
*Understand and communicate product launch risk and severity of issues to partners
*Meticulously document findings
*Communicate effectively with cross functional partners in Operations and Product
*Develop test cases and scenarios in order to pinpoint the root cause of product bugs
*Excellent written and verbal communication skills
*Exceptional problem solving skills
*Natural curiosity and proven ability to learn new skills quickly
*Flexible and willing to respond quickly to urgent or changing processes
*Passion for ensuring high quality product experiences for millions of users
*Familiarity with Android and/or iOS platforms and Facebook products are a bonus!
*BA/BS degree preferred