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Transition Support Analyst

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Ensure and advise: Objective setting responsibility. Influences organization. Challenging and unpredictable work. Self-sufficient in business skills. Works under broad direction to coordinate transition activities across projects, suppliers and service teams where required. Performs an extensive range and variety of complex technical and/or professional work activities. The primary objective of the Transition Planning and Support role is to coordinate resources to ensure specifications for the service design are realized and starting with the transition phase, to identify, manage and limit risks that could interrupt the service in operation.

Responsibilities:
Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. Evaluates the quality of project outputs against agreed acceptance criteria.
Evaluates and independently appraises the internal control of automated business processes, based on investigative evidence and assessments undertaken by self or team.
Ensures that independent appraisals follow agreed procedure and advises others on the review process.
Provides advice to management on ways of improving the effectiveness and efficiency of their control mechanisms.
Identifies and evaluates associated risks and how they can be reduced.

Required exp:
8+ years experience with delivery of Service Management for a large scale business operation with demonstrated experience with related discipline responsibilities.
8+ years experience with development of policies, processes and procedures for Knowledge Management
Strong experience with Infrastructure Project Management
Prefers 4 year degree
Prefers ITIL Certification

Infrastructure background in one or more of these areas:
 Server builds – windows and/or UNIX and VM
 Storage
 Corporate networking
 DataCenter support needs
 IT Service Desk support needs
 Infrastructure operations team needs

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