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Training Operations Project Manager

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Vitamin T is currently in search of a Training Operations Project Manager for our client in Metro Detroit. This is an onsite 40 hr/week role!

The position is on-site, co-located with the Automotive Client in a professional, collaborative, team-oriented environment in a Marketing & Sales organization. This individual will have the opportunity to work with an award-winning team of professionals, recognized externally with numerous awards for Training and Communication Deliverables.

 

KEY RESPONSIBILITES

•           Training Advisory Board (TAB) Coordination

•           Maintain positive relationship with all Board Members

•           Coordinate monthly Webex TAB meetings

•           Send out meeting notices/communications to TAB Dealers, Board Members and internal presenters

•           Ensure meeting agendas are valuable, Dealer input/guidance is received and meetings flow with appropriate timing and interactions

•           Capture and summarize the meeting outcomes into a newsletter format and send to participants

•           Coordinate In-Person Training Advisory Board Meetings

•           Coordinate Agenda

•           Ensure Agenda is facilitated so that participants are engaged and their voice is heard

•           Work with 3rd party event marketing supplier to ensure all meeting accommodations, flight reservations, meals and activities are professionally delivered

•           Communicate with Dealer Board Members and  Clients (meeting invites, agenda, scheduling details, and RSVP's so that meeting has a high turnout)

•           Capture and summarize meeting outcomes and send to the Dealers after the meeting

•           Budget Coordination

•           Process payments for 3rd party trainers

•           Process re-bills for studio/validation services to other departments as applicable

•           Assist in the maintenance of budget, forecasting, accruals and BPR review

•           Manage Webinar process

•           Support the development of the Webinar training schedule

•           Manage the distribution of Webinar, classroom and self-study training materials

•           Oversee activities of the Webinar Trainers

•           Reschedule Webinars needed due to technical issues or trainer unavailable

•           Monitor Webinar attendance to ensure Adobe license limit is not exceeded

•           Coordinate with the Webinar Technical Support Help Desk

•           Create and maintain Webinar process documentation as needed.

•           Design and execute ad hoc projects that support the client’s mission of improving the competency of retailers with training and performance tools, resulting in improved sales, customer satisfaction & profitability

•           Provides both strategic support and day to day tactical execution.

•           Participates in team status meetings.

•           Acts as customer service for the client.

•           Produces reports for the program and identifies, monitors, and measures on key program results.

•           Provide timely resolution of issues by following established escalation processes and informing management as necessary.  Understands and follows delivery areas’ processes as required.

•           Coordinates and tracks different projects.

•           Delivers projects within timelines and budgets, and ensures outlined program specifics as well as client satisfaction goals are met.

•           Fills in time sheets, expense reports and other administrative duties.

•           Apply knowledge of  products, services and solutions to client needs.

•           Contributes to idea generation/sharing with the team.

 

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

•           Bachelors Degree in Business/Marketing

•           3+ years of project/account management, sales or marketing

•           Works with minimal guidance

•           Excellent organizational, presentation and communication skills

•           Excellent decision making skills

•           Experience in relationship marketing, direct marketing and interactive solutions preferred

•           Successful experience working in a team environment with the demand of short deadlines and high-pressure situations

•           Automotive experience preferred.

•           Computer literacy

 

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