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Training Coordinator

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Our client is seeking a Training Coordinator to join their team. You are a customer-service driven, detail-oriented Training Coordinator to support the Professional Services Academy in their global training programs to serve Professional Services employees. Under direction of Program Managers, the Training Coordinator supports new and established training programs such as new hire on-boarding, continuous learning webcasts, product launch training and in-person training events. The Training Coordinator will perform day-to-day operations and administrative duties to ensure the programs run smoothly. You should have a strong sense of personal accountability and be excited by the challenge of working in a global, virtual environment.

Their team is responsible for global enablement and training to accelerate service delivery within their Professional Services Organization. This is an exciting time to join their team, and you will help grow and expand their capabilities by coordinating training and enablement projects in a very fast-paced environment. The following is their guiding principles: Customer first, content is king, timeliness and relevance are paramount, and efficiency is key.

ESSENTIAL JOB RESPONSIBILITIES
Support Program Manager for global in person and online new hire onboarding and ongoing enablement program activities, including:
• Communications: Creating rosters, sending invitations and reminder emails, pre-class work, manager notifications, and post-class follow-up communications
• Logistics: Reserving training venues/rooms, scheduling presenters and/or facilitators, setup and day of support and coordinating catering.
• Reporting: Generate reports on enrollment, training progress, consumption of content, course evaluations/surveys, etc.
• Learning Management System (LMS) Administration: Creating training courses in LMS and other systems, uploading, maintaining and retiring content.
• Manage vendor operations such as requests for information and proposals, communication, scheduling of courses, purchase orders and payments.
• Contribute to process improvements to ensure we operate efficiently and serve the Professional Services Organization better.

ESSENTIAL COMPETENCIES
• Outstanding organizational, communication, and interpersonal skills with a focus on collaboration
• Experience carrying an operations workload, juggling multiple activities and working under tight deadlines.
• Ability to work well in a cross-functional global virtual environment that is fast-paced, constantly changing, and sometimes ambiguous.
• Detail-oriented self-starter who can work independently to get things done.

ENTRY QUALIFICATIONS
• Minimum 5 years of professional work experience
• Minimum 3 years working in a similar training coordination or administrative support role
• Experience working in high tech industry
• Proficient with MS Office and web-based applications.
• Bachelor degree or equivalent preferred
• Work Location: Position is based in Palo Alto headquarter campus.

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