20 - 25 Hours per week
Our client's Worldwide Consumer Training team creates innovative learning solutions that help their sales partners represent the high quality of the client brand and deliver world-class customer experiences.
Ensuring that client fixtures and merchandising in stores are beautifully maintained is key to creating great customer experiences. As the Training Content Producer, you’ll focus on creating engaging, and easy to follow content for merchandising audiences around the globe. And you’ll get to work in a fast-paced and dynamic environment with passionate colleagues where your creativity and problem-solving skills can shine.
Here are some of the things you’ll do:
-Write training content and communications for the mobile app
-Work with the video production vendor to create how-to videos
-Work with subject matter experts to understand merchandising content
-Follow content as it goes through the editing, graphic design, and video production process
-Become an expert on the merchandising audience, and continuously apply that knowledge in your writing
-Apply client standards to produce training deliverables in the conversational, intelligent, and elegant style that reflects the brand
-Gather, synthesize, and incorporate input from program managers, instructional designers, and production team at various stages of development
-Use internal systems to create tracking numbers, upload content, and submit for localization
-Run engagement reports