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Train the Trainer/Instructional Designer

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Seeking a Sr. Instructional Designer responsible for the Analysis, Design, Development, Implementation, Evaluation (ADDIE) and scorecard reporting.

This position will support the implementation and maintenance for customer relationship management (CRM) and telephony infrastructure (TI) applications (i.e. Front and Back End Intelligent Routing Phone Systems, Desktop Soft Phones, IVR, Skills Based Routing, Workforce Management, Scheduling, Forecasting, Analytics, Reporting, QA, Training Blended Solutions, Enterprise Fax Servers) utilizing adult learning theories for client’s enterprise. This individual will work closely with IT, Testing, Quality Assurance, Training (Operations and Project based), current/future users, business and technical experts to create training materials and assist in training delivery using the ADDIE/SAM, Rapid eLearning development, and ADKAR methodology. In addition, this position will require the planning and coordination of training activities and resources (facilities, equipment, training materials, and people) leading up to and beyond parallel and sequential implementations.

Ideal candidates are knowledgeable with 1 – 3 years of experience developing eLearning content. This role is responsible for fulfilling short-cycle and extended-cycle client training needs and for interacting with client services teams (technical and non-technical) and preferred vendors to define, advocate, and support learning strategies for small and large scale initiatives.

Responsibilities
• Assist with the coordination and execution of vendor outsourced training
• Assist in the development of training curriculum tailored to multiple skill sets
• Develop eLearning and classroom (synchronous and asynchronous) training content including, presentations, Word documents and Adobe Publisher for instructor-led course content; Articulate and Adobe Captivate for eLearning content; Intradiem LMS utilization. Quick Reference Guides (1-2 page instruction summary); Quick
Tour Demos and simulations for online delivery before, during, and after training implementation as; demonstrations, guided practices, and case studies for experiential solutions tailored to business processes
• Collaborate with cross-functional teams and stakeholders (Business and IT) to develop learning offerings
• Create customized job aids and level setting documentation (e.g. Excel spreadsheets and Visio diagrams)
• Assist in proctoring, classroom presentations, exercise mentoring, course satisfaction and comprehension surveys and reports
• Report regular project status and issues to manager
• Communicate with IT team members and user groups as required
• Interact with high profile clientele and maintaining a high degree of service internally and externally
• Manage multiple tasks and conflicting priorities as needed
• Lead the execution of time sensitive tasks as necessary
• Travel up to 30% as needed to work with teams, management, business/IT partners, clients, and vendors.
• Develop knowledge of client’s healthcare systems
• Develop knowledge of client’s business/IT requirements

Preferred Qualifications
• Minimum 4 years business or technical degree or Minimum 4 years relevant work experience
• Bachelors degree or equivalent experience
• Strong skills with eLearning tools such as Articulate and Adobe Captivate
• 2-3 years experience in a customer service or healthcare related field
• Highly adaptable to changing priorities, ambiguity, and stressful situations
• Analytical and problem solving skills
• Client-focused and client-facing skills
• Excellent skills in analyzing course content
• Excellent skills in developing course content
• Excellent skills in developing job aids such as quick reference sheets and online quick tour demos
• Excellent skills in designing/ developing online case studies and solutions
• Excellent interview and presentation skills
• Strong interpersonal and communication skills
• Ability to communicate with clients, developers, contractors, software vendors and all levels of management
• Experience with utilizing learning management systems
• Experience in one-on-one, on-the-job and group training for new software systems
• Experience in process and procedures documentation
• Experience in self-managing time and tasks to milestone deliverable deadlines
• Intermediate skills with MS Word
• Intermediate with MS PowerPoint
• Intermediate skills with MS Excel
• Intermediate skills with MS Visio
• Intermediate skills with MS Project
• Intermediate skills with Adobe Standard, Adobe Captivate, Articulate, Tech Smith Snag-It

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