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Traffic Manager

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The Traffic and Production Coordinator supports the creative team in the trafficking and workflow management of projects from intake to completion. The position requires strong communication and organizational skills, advanced-level knowledge of the technical implementation phases of online design, production, branding, and the ability to manage multiple projects simultaneously.

Responsibilities

• Works closely with group leaders and Project Managers in the assignment of projects; balance workloads to meet deliverables; expedites and prioritizes rush requests accordingly

• Develops and manages production timelines; enforces adherence to work flow processes and deadlines; as changes take place, adjust schedules and negotiate extensions when necessary

• Assures digital marketing teams have all supporting documents and information needed to complete projects; checks initial request for accuracy and requests additional information if needed; collects and organizes assets for design teams

• Provide production and additional support as needed

• Manages trafficking of projects with partner groups and internal/external vendors

• Serves as a primary customer service contact regarding project inquiries; identifies gaps, mitigate conflicts, ensures that bottle necks and issues are dealt with in an efficient manner

• Keep all digital marketing projects moving smoothly; responds to project inquiries; provides timely updates to ensure project moving to completion and meet customer needs; keep digital team apprised of project priorities and deadlines

• Prepares production and status reports; conducts follow up to ensure all required tasks are completed, appropriate documentation is received, and that electronic files are archived

• Manages project numbering and administration of submission/tracking system

• Prepares data for monthly and quarterly reports

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