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Traffic Coordinator

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The Traffic Coordinator is responsible for the internal scheduling and tracking of projects throughout the agency. The Traffic Coordinator works in conjunction with the AE/AAE to coordinate movement and tracking of jobs throughout the agency and prepares weekly and daily status reports of active jobs. The Traffic Coordinator is responsible for in-depth knowledge of brands and client submission processes and is the main communication hub between all parties—Account, Creative, and Shared Services—for assigned accounts.

Essential Duties

Job Knowledge

Be knowledgeable of the status and next steps of all open jobs
Orchestrate day-to-day activities on assigned accounts
Demonstrate complete knowledge of Agency/Traffic procedures
Learn and become proficient in the preparation of status reports and daily hot sheets
Provide support and handle all assigned activities from Account Management team, Traffic Manager, or Marketing Operations

Work Quality

Facilitate successful completion of all assigned jobs on time and on budget
Prepare correspondence and reports accurately and within given time constraints
Display good organizational skills and follow up
Manage multiple priorities
Pay strong attention to detail
Ability to prioritize
Anticipate problems and offer possible solutions

Client Relations

Gain thorough knowledge of clients’ systems and procedures for tracking jobs and ensure internal team adheres to these
Respond to client requests (passed on by Account Services) accurately and in a timely manner

Account Management

Demonstrate good business sense overall and ability to define key issues
Act as primary internal liaison from project conception regarding timing and next steps
Ensure quality control on all jobs, ensuring client comments are always considered and/or incorporated
Organize and attend internal meetings
During down time may assist on other accounts or THG projects as needed
Assign job numbers in Job Charge and set up electronic and physical job folders
Route manuscripts, layouts, mechanicals, and proofs internally

Financial Management

Work with Finance in order to open projects (new business or client-approved projects)

Strategic Thinking/Analytical Ability

Learn by observation how to think strategically and proactively about the assigned products and the client’s business
Demonstrate ability to use information effectively

Leadership Skills

Demonstrate leadership and ensure team communication, especially between Account Services and Shared Services (Studio, Creative, Editorial)
Understanding of roles and responsibilities of team members and ability to interact effectively with varying levels of supervisory personnel
Maintain positive relationships with colleagues and all other departments in the agency
Keep supervisor aware of all internal and external issues on account
Display a team approach

Supervisory Skills

Learn by observation how to appropriately motivate and supervise others’ work

Professional Attributes

Is a self-starter, demonstrates initiative
Is resourceful in finding solutions to questions and issues
Interpersonal – works collaboratively with others; listens to others’ points of view; treats others with respect
Exhibits willingness to learn and apply new skills
Demonstrates a sense of urgency to obtain results
Displays professionalism at all times
Is committed, confident, enthusiastic, and motivated
Exhibits dedication to quality of work
Responds well to pressure; is flexible
Is viewed as dependable and accountable

Communication Skills

Written correspondence – write clear and concise documents
Verbal communication – clearly communicate points of discussion to team members and clients (when applicable) in a professional manner


Bachelors degree in advertising or similar field
Internship or previous experience working in an agency setting, preferably in healthcare
Advanced knowledge of Microsoft Office Suite
Drive and motivation to shine in the above listed essential duties and responsibilities

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