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Telesales Marketing Operations Specialist | #614782

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Job Title:  Telesales Marketing Operations Specialist
Job Location: Philadelphia, Pennsylvania
Hours: Full-time
Duration: 6 months (opportunity to extend or convert)

 

 

OVERVIEW

The Marketing Operations Specialists will focus on the schedules, budgets, resources and deliverables for projects related to the telesales team. Immediate focus will be to establish the telesales project management infrastructure and using standard project management practices to ensure smooth transitions for new projects and campaigns from ideation to implementation. This will include but is not limited to collaborating with the team and vendor to create and maintain business continuity plans, policies, and desk procedures. As well as monitoring project implementation workstreams. Maintains standards and monitors scope with project quality.

 

RESPONSIBILITIES

  •  Oversees strategic plan, monitoring and adapting as needed 
  • Creates project plans 
  • Maintains project objectives 
  • Monitors production and quality to customer/stakeholder/sponsor standards 
  • Identifies and resolves issues and risks 
  • Reports on project progress, offers viable solutions and opportunities as they arise 
  • Implements change practices 
  • Manages resources to make sure schedule is on track 
  • Portfolio management 
  • Lead meetings and document decisions for project team and vendor partners 
  • Track monthly budget 
  • Reporting on projects and portfolios

 

QUALIFICATIONS & REQUIREMENTS

  • Bachelor’s degree required; masters preferred
  • 5+ years experience in project management 
  • 5+ years in telesales or telemarketing project implementation 
  • Experience in Agile teams 
  • Expertise in proactive communication and conflict resolution 
  • Analytical and strong organizational skills, with excellent verbal and written ability 
  • Proficiency with related software tools including but not limited to MS Project, MS Excel, etc.

 

NICE TO HAVE

  • Previous work experience at health insurance company 
  • Project management

 

EDUCATION REQUIREMENTS

  • Bachelor’s degree required; Masters preferred

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