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Technology Architect

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Our client, financially stable, well established and reputable in the automotive industry is looking for an innovative and precision-driven Technology Analyst/Architect to drive, pilot & implement an exciting communications technology initiative that will transform the way our client communicates with its current and future customers, via mobile web & social media platforms. The final solutions will be very customer service driven.

This Technology Analyst/Infrastructure Architect plays a critical role in identifying, developing and delivering Omni-channel strategic projects that meet the service and loyalty objectives of our client's Financial Services department. This role, from a technology and innovation perspective, will be responsible for the successful scoping, design, development and implementation of enterprise projects. This position will report to the Omni-Channel Program Manager and will require extensive collaboration with other cross functional departments. The purpose of this role is to drive innovative technology solutions that meet our internal and external customers' needs.

Role Responsibilities:
-Provide technology strategy and support in large omni-channel projects throughout the Project Lifecycle including requirements gathering, implementations, documentation, and post delivery activities from a technology and integration level.
-Communicate project status to program management and business stakeholders as well as executive management.
-Assist in managing project technology issues, risks, assumptions and critical path.
-Evaluate, prioritize and assist in improving technology processes.
-Develop and execute technological process improvements that will maintain compliance and competitive advantages.
-Communicate status, training and resolution to corporate and field users.
-Assist Program Manager, business analysts and subject matter experts in supporting the technology direction of the omni-channel project initiatives.
-Ensure proper skill sets for back-up and contingency planning.

This is an ongoing position - can be consultant or salaried with Aquent. Talent will be eligible for our premium benefits package, PTO & vacation.

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