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Technical/Online Content Writer

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The consultant position is responsible for updating, creating and maintaining this reference and performance support content.

Authoring of online content and performance support materials
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
• Author content to align with provided writing guidelines and voice of the customer
• Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
• Work with Product Management team to author various support content with the online resources
• Designs content that enables the successful implementation of Verizon Wireless initiatives
• Participates on core teams in support of developing and drafting online and performance support content
• Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
• Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
• Partner with cross functional subject matter experts in creation of materials • Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
• Design and/or load documents and references into online resources
• Create and load needed forms and letters into online resources
• Partner cross-functionally with communications team to launch online resources and communications concurrently


Other Requirements:
Required: • Bachelor's degree or equivalent work experience • 2+ years authoring experience in training development or technical writing • Background in knowledge management including understanding of Taxonomy, Metadata, and HTML • Microsoft Suite proficiency • Strong business acumen ******Candidates will be required to drive about 25% of their time, therefore they must have a clean MVR record, proof of insurance, valid driver's license and reliable means of transportation.********* Preferred: • 2+ years wireless experience • Experience with a Content Management System (such as RedDot or Documentum) Other: • Ability to identify gaps in process • Ability to ask the right questions • Strong technical writing skills, understanding of content modeling and metadata • Exceptional and proven presentation, verbal, and written communication skills • Strong, thorough knowledge and understanding of Microsoft Office Applications including Word, Outlook and Excel, or other document preparation tools • In-depth knowledge and thorough understanding of policies, procedures and functions • Ability to effectively negotiate solutions and deadlines with others at all levels of the business • Ability to effectively consult and communicate with internal teams • Must be able to meet tight deadlines and have a strong customer focus • Independent worker, self-motivated and strong decision-maker • Ability to work in a fast paced, changing environment and provide rapid turn-around on deliverables • Strength in managing time, multi-tasking, and advanced organizational skills • Well-developed problem solving and analytical skills • Teamwork oriented • Demonstrated critical-thinking, negotiation and analytical skills • Working knowledge of web-based applications • Ability to effectively relay complex information to others in any level of the business • Proven ability to cross organization/department lines and interface with all levels of management to achieve project success. • Demonstrated ability to be flexible and work in a high-energy, dynamic, and sometimes unstructured environment. • Conflict management skills • Available to work occasional evenings and/or weekends as needed for support of specific product, process, or system launches. • Some Travel required.

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