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Technical Writers

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Our client is a leading financial services firm and is seeking talented Technical Writers! Please see below and if interested, please provide resume, along with writing samples/portfolio link!

Provides technical documentation. Proven work experience in technical writing of software documentation; Ability to deliver high quality documentation with attention to detail; Ability to quickly grasp complex technical concepts and convert them to easily understandable text and pictures; Excellent written skills in English; Strong working knowledge of the Microsoft Office suite to be able to leverage various tools and techniques to produce effective documentation for the project.

o Skill – Technical Writing
o Type of work required – Updating existing content with revisions, synthesizing multiple sources, and chunking information per our knowledge management categories with procedural, process, conceptual information for insurance operations areas. This role is expected to adhere to strict writing guidelines of knowledge management system, requires multiple reviews of content by external parties, and work within a team structure. Ability to accept feedback and work through ambiguities critical.
o Scheduling and location – Franklin campus or Downtown campus (hours within the 7am-6pm time period), limited work at home may be available after trial period.
o Writing samples required prior to interview
o Competencies
 Working with subject matter experts
 Understanding audience needs of “new employees” as well as “tenured staff”
 Clarifying content
 Discovery of how job is performed
 Eliciting tacit knowledge
 Documenting procedures with action based perspective
 Separating need to know information from nice to know information
 Capturing screenshots and annotating
 Proofreading and copy editing
o Software: SharePoint, Word
o Preference: Previous experience with knowledge management systems and SharePoint
o Access to systems – May need to install NM applications/systems as needed for screenshots

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