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Technical Writer/Training

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Technical writers take complex information and communicate it clearly, concisely and accurately without relying on technical or corporate jargon.
With a unique cross-functional perspective, our team of technical writers pivotally links our product managers, product specialists, support agents and external users.

As a 1-1 Agent Care technical writer, you will write operational (help) content to support call center agents in assisting customers.
You will primarily write step-by-step agent instructions and delightful customer solutions for a mobile payment application. (We support customers in multiple languages, so you may be involved with the translation process as well.)
You will help turn facts into information and organize that information for swift, correct, resolution of customer issues.

Responsibilities:
-Research, write and maintain high-quality online help content and scripting
-Review and revise internal processes (communicative, technical and legal)
-Assist in the timely production, publication and localization of documentation
-Help lead writer with other related tasks, as needed

Minimum qualifications
-4+ years relevant work experience, particularly writing online help and scripting for support agents in financial or retail environment
-Ability to learn technical information quickly and explain it in simple terms targeted to the audience
-Thrive in a fast-paced environment and cope well with frequently changing requirements
-Ability to work independently and juggle multiple assignments at once; sensitivity to other people’s time
-Effective research skills and ability to recognize inconsistencies

Preferred qualifications :
-Comfortable using Google apps, HTML, Photoshop and SnagIt
-Experience writing software documentation, ideally for end users
-Experience writing about financial, payments or retail products

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