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Technical Writer/Project Manager

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We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. This person will be creating brand-new content. They will be interviewing folks (Engineering Teams, other internal customers) to gather the needs and then document what we need to do. Must have experience with Customer facing Docs (Documentation). Have a strong technical understanding of the AI, voice, content strategy, etc.… Understand what a 100-level person can do and then writing and guiding them to how a 500-level person would react.

Responsibilities
• Produce high-quality documentation that is appropriate for multiple skill levels in its intended audience
• Write easy-to-understand developer guides, walkthroughs, tutorials, and portal content
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Maintain and improve the information architecture

Requirements
• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation with attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Basic familiarity with the SDLC and software development
• University degree in Computer Science, Engineering or equivalent preferred

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