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Technical Writer ll

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We are hiring a Technical Writer for a Fortune 500 e-commerse retail brand in Seattle, Wa with 5+ years of experience writing help content, and UI text (or similar role within UX) along with Intermediate HTML and/or XML skills.

In this role, you will:

• Collaborate with editors across the globe to create vendor-facing support content, including Help content, announcements and UI text on the website, SOPs and e-mail blurbs that our Vendor Contact Management associates use to communicate with vendors who contact us with questions.
• Own delivering on complex projects on tight deadlines.
• Multitask in an environment with competing priorities and deliverables.
• Evangelize content standards that reflect the voice and best practices.
• Obsess over details and advocate for the delivery of the right content at the right time, delivered in the right place.
• Advocate for the vendor and vendor support experience.
• Focus on both the end-to-end and tactical components of the vendor experience and collaborate in an environment that is global and cross-functional.

required skills
• Bachelor's degree in a relevant field
• 5+ years of experience writing help content, and UI text (or similar role within UX)
• A portfolio of your work that showcases the UX problem you helped solve for, your contributions, and the impact to the customer
• Demonstrate project management experience
• Experience working in a CMS platform
• Intermediate HTML and/or XML skills
• Demonstrated success at learning and explaining business processes

preferred skills
• Experience with or exposure to Retail business processes
• Experience with localization
• Experience with DITA (specifically TriSoft)
• Experience creating terminology and usage lists, editorial patterns, and UI text style guidelines
• Proficiency in a second language

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