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Technical Writer

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Our client is seeking a copywriter with superb web and technical writing skills. Must have solid experience drafting web and mobile copy for online applications, forms, account dashboards, and in general, a strong understanding of how to write simple, instructional copy for an audience mainly comprised of non-native English speakers who are international students and skilled immigrants.

The position requires the individual to work collaboratively with cross-functional teams and work closely with the UX/UI team and creative team. The writer will revise copy as necessary, through the usability testing phase. The technical writer is an interim position for approximately 3-6 months to draft new web pages and will report to the Communications Director.

Responsibilities include:
-Write and prepare copy decks for client-facing transactional pages for the web and mobile apps e.g. Applications, My Account, Help Center, pop-ups, alerts, etc.
-Edit copy for clarity, accuracy, consistency, grammar, style and tone, while simultaneously meeting web usability standards, corporate editorial guidelines, business guidelines, and ensuring that content is on brand.
-Work collaboratively across multiple departments
-Frequently works on cross-functional teams comprised of associates with diverse interests. The writer is responsible for creating copy that addresses multiple business concerns.
-Work closely with the UX/UI team and the creative design team to create relevant, usable content for our clients resulting in a positive experience with the processes such as successfully completing an application, modifying an order, upgrading an order, and other account needs.
-After the copy has been approved, the writer works with developers during the QA process to ensure that the copy is accurate before the project is pushed into production. Responsible for having a thorough knowledge of the Editorial Style Guide and making updates to it. The writer is also responsible for keeping up with current trends/issues involving writing for the web and mobile apps.

REQUIREMENTS:
-Proven experience in creating/writing action-oriented content for websites and other digital media (written samples of front-end copy work required) in particular for writing forms, applications and My Account sections of a website.
-BS required in English, Communications, Marketing, or related fields
-Strong organizational and communications skills
-Detail and deadline oriented
-Ability to interface/communicate with all levels of the organization as well as external vendors
-Excellent team work and people skills
-Energy for fast-paced, multi-tasking environment
-Advanced knowledge of Microsoft Office Suite; working knowledge of design tools such as Graffle, Visio, and InDesign
-Basic technical understanding of HTML, XHTML, CSS, Java, web publishing, etc.
-5+ years of Web writing and Technical Writing - Mobile/Online

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