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Technical Writer

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The Digital Platform Technical Writer resource will collaborate with other digital platform document owners, predominantly in Data and Commerce & Identity, to create and update technical and user documentation. The resource will work at the direction of the lead Technical Writer and domain Product Managers, who will identify areas of need and work required.

The resource will be responsible for creating and updating individual docs and collaborating with the PM team and lead TW to organize the document set within the team’s external facing space. The resource will work within the guidelines and best practices established for our client. Resource will also be responsible for working with images, graphs, and code example as appropriate to support documentation.

The work requested of the resource will be complete when the integrator documentation has been improved to a sufficient level where the product teams and existing client resources are able to maintain the document set in-house.

Initial scope includes (but may not be limited to):

Telemetry & River Ingestion
Data Onboarding
Identity 2.0 Updates

Resource will fully participate as a member of the team in planning meetings, and will work within the team’s established process.

Business Justification –

Self-serve documentation is a critical component of our customer’s experience. As a constantly available resource, it is imperative that our documentation be, at minimum, complete and accurate. Our client’s current documentation set does not meet these requirements, nor does it adhere to the guidelines and best practices established for our client.

The parties responsible for the clients documentation set (Product Management) are unable to meet the requirements with current responsibilities, development timelines, and staffing. Additional resources are required to bring our client’s customer-facing documentation up to an acceptable quality.

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