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Technical Writer

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Produces a major portion of a complex documentation set (i.e. reference guides, online help, user guides, UI text) that complies with documentation plan requirements. Develops and tests complex user scenarios that show how to use the product being documented. Works effectively with program management, product marketing, and other internal customers as needed. May instruct others in writing styles (e.g. reference guides, user guides, solutions books, online). Writes and helps implement documentation plan for major component of a project. May assist with scheduling and coordinating the work of a team.

Skills:
• 5 years of work-related experience required.
• Must be able to accomplish objectives that span multiple product or subject areas, and possess proactive and strategic problem-solving skills.
• Must have excellent writing and analytical skills.
• Must be able to participate in planning and design, and contribute to a project from end to end with minimal supervision.
• Strong project management skills required.
• Demonstrated ability to combine technical expertise with technical communication skills is required.
• Must have demonstrated interest in, and knowledge of, broad but related areas of technology.
• Advanced knowledge of the specified technology as well as additional technologies. May require an understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, etc.
• Demonstrated ability to oversee a complex documentation set. The ability to work under deadline pressure is required.
• Must be able to work independently and as part of a team.
• Bachelor's degree in Technical Communications, Journalism, English or related field preferred. Work related experience may substitute for degree.


Typical day:
• Incorporate documenting workflows – reference documentation (write down how certain tools work and processes work),
• How to’s (specific things developers do and we need to write the exact steps to perform certain operations,
• FAQs (monitoring the email alias where developers are asking questions and aggregate the data from emails the things that people have questions about and potentially changing the Wiki as a result or adding an answer to a list of frequently asked questions that we publish on the Wiki)
• You will be working on some of the latest technologies in this area available to anyone in the world
• Our group is open minded, doors are open, and very collaborative, friendly place to be

Must-have skills for the ideal candidate:

• 5 years of Developer background – monitoring the alias email where questions are asked – understand what is being asked and understand the solution that was proposed
• At least 1 year of Wiki experience – keen eye for wiki that can teach us some things
• Able to provide Wiki work examples attached with resume submission
• Good editorial skills
• Mastery of the English language

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