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Technical Writer

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The Technical Writer will be working with the Training and Development. the purpose of this project is to develop and operating manual for this department. This will include taking existing processes and procedures and documenting them in a standardized way for each role within the Department. They will sit with employees - Staff, coordinators, Managers, leadership, etc - and work to understand their roles and processes that are involved in their job. This can include process mapping. They will then document these to be compiled into the operating manual. This will be a reference for existing and new employees. Currently, there are no Technical Writers on this team, and no such operating manual exists.

RESPONSIBILITIES:
-Edit, write, standardize, research and authenticate policies and procedures, training manuals, handbooks, and supporting documentation. -Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. Map business processes.

Essential Functions:
• Speak and write clearly so that others can understand you, including technical and non-technical personnel across multiple departments; describe complex processes clearly and concisely
• Organize material in accordance with standardized format and style guidelines
• Recommend revisions or changes in scope; format content as needed
• Demonstrate superior attention to detail in ensuring that final documents are usable and of high quality
• Interact closely with subject matter experts
• Research regulations and analyze necessary changes to existing policies and procedures and/or the need for development of new polity or procedure as needed
• Proactively identify and make recommendations for improvement in the documentation and review process
• Handle diverse administrate functions with complex, competing priorities
• Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence

REQUIREMENTS:
• 2 to 3 years of experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies or procedures
• Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses, and reports
• Experience reviewing and comparing data/policies/processes to identify inconsistencies
• Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements
• Ability to manage time effectively and meet deadlines
• Team player with strong inter-personal and communications skills; strong team building skills & experience
• Highly motivated and self-directed
• Proficient with Microsoft Office

Highly Preferred Qualifications:
• Training experience preferred
• Bachelor's degree in English, Communications or Journalism
• Certification in technical writing, professional procedure writing, or related area

Preferred experience:
• 4 to 6 years of business analysis or technical writing
• Experience with Visio and process mapping is preferred.

Software:
FrameMaker and Arbortext. These are nice to have but not essential.
Suggested that they also have the following strengths and/or ability to:
• Draft original content
• Work with original content to improve quality
• Attention to detail

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