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Technical Writer

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Our team is responsible for a world class web search portal with millions of users per day. The Search Relevance team has a need to perform measurements on web data. The role will require you to put yourself in our users place: to understand their queries and the results. Judging which results are best and why. You will be responsible for collecting, tagging/labeling contents (web results and documents) for use as index entries to help improve the quality of search results. You will also be verifying and entering data into a database using custom software or tools.

Summary of Work:
Analyzing and researching query terms and results to understand the customer’s intent and improve search results creating a better customer experience. Analyst needs to be able to take vague instruction and generate relevant results.

Group Culture:
High-pace, goal oriented, driven team. We care about the quality of the product.

Day to Day work:
1) Query Judgment – Judging relevancy of search results based on query terms. e.g. query “Sears Paint”, judge the following products as perfect match, somewhat relevant or not relevant at all: Paint brush, XYZ paint.
2) Product Categorization – Classify search terms based on a database of set categories.
3) Error Reduction Work – Proofreading product titles, descriptions, and images.
4) Product Matching – grouping similar items
5) Ad hoc Projects

Additional Skills:
The ability to self-pace and prioritize work. Exercise a flexible mind-set, trying to understand user intent and achieve agreement among fellow analysts. Attention to detail.

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