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Technical Writer

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Description: As a technical writer on the Trust team, you will serve the larger Technology organization by creating, updating, and delivering internal technical documentation about our Security requirements for delivering software and infrastructure. Working with management and other technology leaders, you will manage diverse writing projects, such as FAQs, best practices, videos, and more. You have the right mix of technical knowledge, technical writing skills, Web skills, and creativity to deliver this documentation in the format best suited for various audiences. You have strong project management skills, excellent communications skills, and the tenacity, humor, and people skills to work with and obtain information from a wide variety of Technology team members.

Responsibilities: Own, create, and maintain documentation for the Trust team.

Required Experience/Skills:
8+ years of experience writing highly technical documentation for complex applications, operating systems, hardware, software, or processes
Working knowledge of networks, servers, storage systems, and other hardware
Ability to own complex documentation projects with minimal supervision and meet tight deadlines with multiple deliverables
Great people and communication skills
Proven ability to obtain information from multiple SMEs with many demands on their time
Strong visualization skills and experience creating images and diagrams of complex systems
Focus on quality and details
Ability to learn new technologies quickly
Excellent problem solver
Strong team player
Customer advocate
Bachelor's degree in a technical or communications field

Desired Experience/Skills:
Experience writing about Security
Familiarity with database concepts such as schema, table, partition, and trigger
Experience documenting cloud infrastructure, big data, or enterprise-class client/service software
Track record of improving existing styles and processes
Ability to read code and write your own code examples
Experience delivering and managing collaborative documentation
Ability to work with management to establish goals and priorities
Experience with source control software such as Perforce, SVN, or git.
Experience with agile development methodologies
Experience with bug tracking tools such as JIRA or Bugzilla
Experience with video and image editing software

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