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Technical Writer

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Telecom client looking for well-qualified Technical Writer with documented experience writing customer-friendly, support-oriented website copy and managing large volumes of content. This position is combination of project management and content management using a CMS, and copywriting / editing for clients. The ideal candidate has 3-5 years professional experience, is a quick learner, handles stress well, and is eager to be challenged.

RESPONSIBILITIES:
• Research, write and edit new online customer-facing Support content for B2B customers, and review/maintain existing content.
• Facilitate weekly cross-functional meetings with Area teams to identify call drivers and develop new content.
• Act as liaison with Legal Department on new or edited Support content.
• Manage vendor relationships for outsourced content creation.
• Perform gap analysis and maintain logs and content inventories.
• Assist with employee communication of new online customer Support enhancements.
• Content entry and application management of Adobe’s “Publish” tool.
• Perform QA for new content and User Acceptance Testing for project implementations.
• Assist Project Manager with other project-related tasks as needed.

QUALIFICATIONS:
• Bachelors degree in English, Journalism or Marketing, or related discipline
• 2-3 years professional writing experience with customer-facing content (please include 3 samples of your previously published work)
• 1-2 years web design or intranet (CMS) management experience
• 1-2 years wireless (or other high tech) experience
• Excellent verbal and written communication, organizational, interpersonal and analytical skills
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow, and work well under tight deadlines in a fast paced environment.
• Must be a self-starter who is comfortable working independently.
• High proficiency in MS Office (Word, Excel, PowerPoint, Project) required; proficiency in PhotoShop
• Proficiency with Adobe’s (formerly Omniture) Publish tool is highly desired, but not required.

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