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Technical Writer

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Contract Opportunity with Fortune 500 Tech Company in Plano!

We're looking for a Technical Writer to join the Professional Tax Group to create content for our agent knowledgebase and customer support websites. We are an organization of very passionate people who love our customers and our products. We offer a fast paced, dynamic environment that requires an energetic self-starter with detailed approaches to communicating complex business problems.

As a Technical Writer on the Professional Tax Group knowledge management team, you will be responsible for working with our Subject Matter Experts such as development, product management, and web engineering to document new features, instructional information, and product issues. Your goal is to make the agent knowledgebase and customer support websites intuitive and easy to follow, using clear, concise language that conveys the information to tax professionals in a way that inspires confidence that they can resolve their issues. Content may include both knowledge base articles as well as the design and html configuration of decision trees which guide the user to resolution of their issue.

Responsibilities:
• Work with a variety of Subject Matter Experts to deliver web-based content that is fast and easy for agents and end customers to use by identifying, creating, and maintaining high quality content.
• Foster strong sense of team with subject matter experts through solicitation of feedback and constructive contribution to review sessions
• Create copy that works as part of a web-based solution that is engaging and effective to help achieve business goals
· Create process flows / decision trees and convert to html for use by customers and contact center agents

• Approach all projects with a focus on communication hierarchy, taking into account visual layout, color, typography, proportion, iconography, photography, motion / rich media, and brand

Qualifications
• Preferred: BA/BS in Computer Science, English, or related area or equivalent experience
• 5+ years experience in Technical Writing, editing and proofreading web copy, preferably rich web apps/sites
• Excellent verbal and written skills, include strong working knowledge of grammatical principles and application
• Strong and diverse portfolio demonstrating breadth of experience across rich web apps
• Have exceptional information design skills and a proven track record of separating important from the minutia
• Ability to come up with crisp, effective copy for spaces that are often strictly confined
• Track record of working with high velocity customer support organizations and bringing your design leadership and perspective to bear on both strategic and tactical priorities
• Ability to work under time pressure to meet frequent deadlines. Must be a "self-starter" and autonomous driver
• Ability to learn new technology quickly, from core applications being developed to new collaborative tools, new platforms, and new devices

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