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Technical Writer

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A large technology client of Aquent's is looking for an experienced Technical Writer to join their team!

Duties and Responsibilities:
• Work on emerging media solutions, applications and services for both domestic and international markets, covering an array of Samsung products and features
• Partner with a broad range of Samsung internal teams to document what it takes to make our customers happy and our service representatives successful
• Create and maintain a 'best in class' suite of knowledge, including development of an organizational strategy that makes information easily accessible to everyone who needs it
• Showcase your project management skills by managing and prioritizing multiple documentation requests simultaneously
• Help shape the department by implementing processes and procedures and defining best practices

Required Skills and Experience:
• 3-5 years of technical writing experience required
• BA/BS degree required
• Passionate about creating documentation that supports an exceptional customer experience
• Proven experience creating external/internal knowledgebase documentation for the consumer electronics or telecommunications space
• Ability to make the complex seem simple, to create troubleshooting procedures that are easy to understand and perform by non-technical audiences
• Experience authoring in a Content Management System (e.g. Salesforce, RightNow, etc.)
• Possession of basic HTML skills
• Advanced knowledge of Microsoft Word and PowerPoint
• Experience creating customer/agent training
• Strong project management skills, with experience managing multiple projects and priorities at once
• Excellent interview skills, possessing the ability to cut through the fog to identify customer needs and address them, sometimes with little guidance
• A keen eye for documentation opportunities and the follow-through to address them
• Quick learner with strong technical aptitude
• Impeccable communication style - both written and verbal
• A positive, self-starter attitude with ability to execute on deadlines
• Flexibility, with willingness to shift gears as needs change

What will make you stand out:
• Proficiency in Adobe Photoshop and/or Illustrator

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