Technical Writer

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One of Aquent's valued utility clients is seeking a Technical Writer to manage content for process development, product management as well as process improvement. The Technical Writer will be proficient in documentation technologies and processes and familiar with the natural gas industry. Only local candidates will be considered.

• Create Policy and Procedures, user manuals, training materials, job aids, and quick reference guides
• Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document
• Project manages Policy and Procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan
• Take complex technical information and make it clear and easy-to-understand for a non-technical audience
• Produces Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User
• Develops procedures and Service Level Agreements (SLAs) in relation to document management
• Develops Word, Excel, and PowerPoint templates
• Develops Graphics: flowcharts and organization charts

• Proficient in documentation technologies and processes
• Written and oral communication skills
• Proficient in the use of MS Office and SharePoint
• BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience
• Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables
• Ability to work independently and as part of a team