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Technical Writer

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Our client is seeking an experienced IT professional with a background in Technical Writing and Operational Readiness. The Sr. Operational Readiness Administrator will have responsibility for creating operational documentation taxonomy and capturing our GIobal Operation's processes and procedures for training and support documents in line with ITIL v3 best practices. The Sr. Operational Readiness Administrator will play a key role in ensuring that subject matter expertise is accurately and concisely transferred into Operations with high quality documentation, developed by partnering with the Engineering and Operations teams to ensure that all procedural / technical details are captured completely and accurately. This is a senior role that will require a self-disciplined, self-motivated professional that holds his or herself to a high professional standard. This will be a rich, rewarding opportunity for the right professional, to include exposure to some of the best IT talent and technologies in the world, and an opportunity to be largely self directed and to be afforded creative latitude to develop the processes for this new function.


• Define, review IT Operational Readiness process and drive continuous improvement

• Establish document maintnenance process/plans

• Ensure Internal processes and support procedures are documented, maintained

• Partner with subject matter experts to create professional, highly polished documentation for all systems transferred into operations, or other
areas requiring professional documentation

• Ensure adherence to industry standard language - specifically ITIL V3

• Prepare both technical documentation and executive summary materials as part of service delivery packages

• Prepare technical diagrams as appropriate

• Create SCORM compliant training material for inclusion in our Learning Management System


• Polished written communication skills and technical writer experience

• Conversant with ITIL V3 concepts and language, and IT systems in general

• Excellent interpersonal skills, and the ability to methodically extract information from IT professionals in an efficient manner

• Ability to translate technical concepts to accurate diagrammatic views that can convey sophisticated subject matter into meaningful / understandable


• Advanced skills in the tools of the trade, such as Visio

Experience (Minimum):

• 5+ years experience as a Technical Writer

• 2+ years experience in operational transition

Experience (Preferred):

• 7+ years experience as a Technical Writer

• 3+ years experience in operational transition

• ITIL V3 Foundations


Four (4) year degree or equivalent experience

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